Privacy Policy

Proptick

Proptick ("Company", "we", "our", or "us"), headquartered in Dubai, United Arab Emirates, is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you access or use our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, or by providing your personal data to us, you consent to the practices described in this Policy. Where required, we may seek your explicit consent for specific processing activities.

1Scope of Policy

This Policy applies to all users of the Platform, including but not limited to:

  • Buyers and renters
  • Property owners and landlords
  • Real estate agents, brokers, and developers
  • Visitors and general users

    • "Personal Data" refers to any information that can identify an individual, directly or indirectly.

    2Personal Data We Collect

    A. Information You Provide Directly

    We collect personal data that you voluntarily provide, including:

  • Personal Information: Name, email address, phone number, address, and account login credentials
  • Property Information: Property type, location, specifications, pricing, images, and amenities
  • Verification Documents: Identification (passport, Emirates ID, driver's license) and property ownership documentation
  • Communication Records: Emails, messages, calls, feedback, and support queries
  • Voice Data: Voice recordings used in property listings (if applicable)
  • Other Information: Any additional details you choose to share

    • B. Information Collected Automatically

    When you use our Platform, we may collect:

  • Usage Data: Search activity, preferences, time spent, interactions
  • Technical Data: Device type, IP address, browser, operating system
  • Location Data: Approximate location derived from IP or device settings
  • Communication Data: Interactions with other users on the Platform
  • Cookies & Tracking Technologies: To enhance user experience and platform performance
  • Transaction Data: Details of services purchased (excluding financial credentials)
  • App Permissions: Camera, storage, notifications, and location (subject to your approval)

    • C. Information from Third Parties

    We may receive information from:

  • Marketing and advertising partners
  • Publicly available sources
  • Third-party login providers (e.g., SSO, MFA)

    • 3How We Use Your Personal Data

    A. Service Delivery

  • Account creation and management
  • Property listing and promotion
  • Connecting users (buyers, sellers, agents, financial institutions)
  • Providing personalized recommendations and search results

    • B. Marketing and Promotions

  • Sending updates, offers, and promotional communications (with consent)
  • Sharing relevant opportunities based on your interests

    • C. Third-Party Engagement

  • Sharing your details with banks, financial institutions, or partners if you express interest in their services

    • D. Platform Improvement

  • Enhancing user experience and platform functionality
  • Conducting research, analytics, and performance tracking

    • E. Fraud Prevention and Security

  • Verifying user identity and listings
  • Detecting and preventing fraud or misuse

    • F. Technical Support

  • Troubleshooting issues
  • Maintaining backups and system stability

    • G. Legal and Compliance

  • Meeting legal obligations
  • Enforcing terms and protecting rights

    • H. Communication

  • Responding to queries, feedback, and complaints
  • Providing service-related notifications

    • 4Cookies and Tracking Technologies

    We use cookies and similar technologies to:

  • Recognize users and improve experience
  • Analyze platform performance
  • Store preferences

    • You may control cookie settings through your browser; however, disabling cookies may impact functionality.

    5Sharing of Personal Data

    We may share your personal data with:

    A. Service Providers

    Vendors, consultants, and partners who support platform operations, verification, and service delivery.

    B. Other Users

    To enable communication between buyers, sellers, and agents.

    C. Financial Institutions

    Banks or financial partners when you request related services (e.g., home loans).

    D. Legal Authorities

    Where required by law or to protect legal rights.

    E. Corporate Transactions

    In case of mergers, acquisitions, or restructuring.

    F. Professional Advisors

    Auditors, legal advisors, and consultants on a need-to-know basis.

    6Your Rights

    You may:

  • Access, update, or correct your personal data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Opt out of marketing communications

    • Requests can be made by contacting us at: privacy@proptick.com

    Note: Some data may be required for core services, and withdrawal may limit access to the Platform.

    7Data Storage and Security

  • Your data is stored securely and processed primarily in the United Arab Emirates, with possible transfers to other jurisdictions
  • We implement administrative, technical, and physical safeguards to protect data
  • Third-party processors are required to meet equivalent security standards

    • 8Data Retention

    We retain personal data:

  • As long as necessary to provide services
  • To comply with legal obligations
  • To resolve disputes and enforce agreements

    • We may retain anonymized data indefinitely for analytics and improvement purposes.

    9Third-Party Links and Services

    Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Users are encouraged to review their respective privacy policies.

    10Children's Privacy

    The Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

    11Updates to This Policy

    We may update this Privacy Policy periodically. Changes will be effective upon publication on the Platform.

    12Contact and Grievance Redressal

    For questions, concerns, or complaints regarding this Policy or your personal data, please contact:

    Proptick

    Dubai, United Arab Emirates

    Email: admin@proptick.in